Shipping policy

You have the flexibility to cancel your order and receive a full refund as long as the product has not been shipped out. Unfortunately, once the product is in transit, the order cannot be canceled. For cancellation requests, please reach out to us at hello@thesunopy.com.

Delivery Address

A correct and complete delivery address is essential. Currently, we only ship orders to the USA (The states of Hawaii and Alaska are excluded due to the inability of our shipping couriers).

Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Shipping Status

Upon placing an order, you will receive an email with shipping information. Kindly check your inbox for this correspondence. If you do not find the email in your main inbox, please inspect your spam folder. Stay informed about the status of your shipment through email notifications.