Privacy Policy

Effective Date: 02/01/2024
Last Updated: 08/21/2025

1. Introduction

Sunopy Solar LLC (“Sunopy,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website https://thesunopy.com (the “Site”) and use our services.

This Policy complies with applicable laws, including the California Consumer Privacy Act (CCPA/CPRA) and similar regulations.

2. Information We Collect

We collect personal information you voluntarily provide when interacting with our Site or services, including but not limited to:

Identifiers: name, email, billing and shipping address, phone number
Transactional Data: order history, payment information (via third-party processors)
Account Data: login credentials and preferences (if you create an account)
Communications Data: correspondence with us or marketing opt-in choices
Technical Data: IP address, browser type, operating system, and usage data necessary to operate the Site

We do not knowingly collect personal data from children under 13, nor is our Site directed at children.

3. How We Use Your Information

We use your information to:

Process and fulfill your orders, returns, and refunds
Provide customer service and respond to inquiries
Improve and maintain the functionality of the Site
Prevent fraud and secure your data
Send marketing communications you have opted into
Comply with legal and tax obligations

4. Cookies and Tracking Technologies

Currently, we do not place cookies or tracking technologies on our Site. If we decide to use cookies in the future, we will update this Privacy Policy accordingly.
When cookies are used, we will provide appropriate notices and seek your consent where required by law, describing the cookie types, purposes, and options to accept or opt out.
Cookies, when used, may include:
- Strictly Necessary Cookies: required for essential site functions
- Functional Cookies: remember your preferences
- Performance and Analytics Cookies: help us improve the Site
- Marketing Cookies: personalize content and advertising
You will always have the choice to accept or reject non-essential cookies via a cookie banner or settings panel.

We do not sell your personal information. We share your data only with trusted service providers necessary to operate our business, including:

Payment processors
Shipping and logistics partners
Customer service and IT providers
Legal authorities when required by law

6. Your Rights and Choices

If you are a California resident, you have rights under CCPA/CPRA including:

Right to know what personal information we have collected
Right to request deletion of your personal information
Right to correct inaccurate information
Right to opt out of the sale or sharing of personal data (note: we do not sell or share data as defined by law)
Right to non-discrimination for exercising your rights

To exercise your rights, contact us at hello@thesunopy.com.

7. Data Retention

We retain your personal information only as long as necessary to provide our services, fulfill legal obligations, or as otherwise permitted by law.

8. Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction. Payment information is processed by PCI DSS–compliant third-party providers; no payment data is stored on our servers.

9. Updates to This Policy

We may update this Policy from time to time to reflect changes in practices, technology, or legal requirements. We will post the updated policy here with a revised Last Updated date.

10. Contact Us

For questions about this Policy, privacy practices, or to exercise rights, contact:

Sunopy Solar LLC
Email: hello@thesunopy.com
Phone: +1 858-280-5529